1- How long it takes to process my order?
Usually orders take 1 Business Day
2- What is your delivery timeline?
For Emirates of Sharjah Orders Delivered on Same Day. For Other Emirates Orders are usually delivered within 1–2 business days.
3- What are your delivery charges?
Delivery is free for orders above a certain amount. Standard fees apply for smaller orders and will be shown at checkout.
4- Do you ship internationally?
Currently, we only deliver to Gulf Countries.
5- What is our Returns, Cancellations & Refunds Policy
Return or Exchange will be accepted within 3 days of receiving the products. Products to be returned must be in their original packaging along with the original price tags and labels.
Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
Amount of the Refund only covers the amount of Product(s) purchased.
Shipping and payment processing charges are non-refundable
If a coupon, discount, Voucher or special offer was part of the original order, the amount will be deducted as well.
If the mode of payment is online, then the amount will be refunded in the form of Store Credit or to the respective account/card through which payment was made at the time of order generation (discretion of www.najmatalshahba.ae) and the action is irreversible once done.
If the mode of payment is cash on delivery, then the amount will be refunded in the form of Store Credit only and the action is irreversible once done.
Najmat Alshahba Pharmacy reserves the right to compensate the claim in terms of Coupon/Vouchers as and when it deems fit.
Promotional items are strictly NOT refundable unless in the rare case of a manufacturing defect subject to the discretion of NAJMATALSHAHBA.AE
6- What items are non-returnable or Returnable?
Medicines cannot be returned once purchased. Hygiene products cannot be returned if used. Body support, socks, wearables in general. Baby formula "Powder Milk" and baby food in general, Fragrances, Skincare, cosmetics, make-up and haircare must be returned unused, unopened and in their original packaging (as received) otherwise they will not be accepted.
7- Can I cancel my order?
Yes, you can cancel your order as long as it hasn’t been shipped. Contact us immediately.