Returns, Cancellations & Refunds
Return or Exchange will be accepted within 3 days of receiving the products. Products to be returned must be in their original packaging along with the original price tags and labels.
Physically damaged and/or missing Product(s) cases will only be considered if reported at the time of delivery.
Amount of the Refund only covers the amount of Product(s) purchased.
Shipping and payment processing charges are non-refundable
If a coupon, discount, Voucher or special offer was part of the original order, the amount will be deducted as well.
If the mode of payment is online, then the amount will be refunded in the form of Store Credit or to the respective account/card through which payment was made at the time of order generation (discretion of www.najmatalshahba.ae) and the action is irreversible once done.
If the mode of payment is cash on delivery, then the amount will be refunded in the form of Store Credit only and the action is irreversible once done.
Najmat Alshahba Pharmacy reserves the right to compensate the claim in terms of Coupon/Vouchers as and when it deems fit.
Promotional items are strictly NOT refundable unless in the rare case of a manufacturing defect subject to the discretion of NAJMATALSHAHBA.AE
Medicines cannot be returned once purchased. Hygiene products cannot be returned if used. Body support, socks, wearables in general. Baby formula "Powder Milk" and baby food in general, Fragrances, Skincare, cosmetics, make-up and haircare must be returned unused, unopened and in their original packaging (as received) otherwise they will not be accepted.
Contact our customer support team with your order number. They will guide you through the return/Refund process if Applicable.
Yes, you can cancel your order as long as it hasn’t been shipped. Contact us immediately.
We sincerely apologize. Please contact us, and we’ll arrange a free return or exchange.
Take a photo and contact us within 24 hours. We'll replace the item or offer a refund.
Yes, you can request an exchange for eligible items within 1 day of receiving the products, subject to stock availability.
Returns due to our error (wrong/damaged item) are free. For other returns, shipping fees may apply.
You’ll receive an email confirmation once your return request is reviewed and accepted.
You’ll receive an email confirmation once your return request is reviewed and accepted.